Our highly-trained team of Application Specialists, Technical Service Managers, and Field Service Managers prepare you for success with all the GSD products and instruments. Beyond simply providing technical customer support over the phone, the Technical Service team works together to provide our customers with installation services, training services, hardware support, software and LIS support, and lab workflow analysis.
Each member of our team is thoroughly cross-trained on engineering principles and biochemical assay application work to provide our customers with comprehensive support at any time. We provide professional and personal support for each of our laboratories and their technicians.
We encourage open feedback from our customers. As a full-solution company, we turn that feedback into tangible changes in our software and products. Being out in the field with customers, we get a first-hand understanding of the challenges that they face, and are able to better support them.
Tech Services Manager
Being on a team with so many committed and talented people is amazing!
It is incredibly rewarding to work with dedicated individuals to provide the best customer service in the industry!
Technical Account Manager
Customers experience different government reimbursements and market pressures based on geographic region, but GSD’s sales and support teams understand these variances and provide the appropriate support and information to add value.
Our team of sales and technical support personnel are strategically located across the country to effectively support clients in every state. Laboratories will experience superior customer service any time of day or night.